Tips for a Smooth Experience
Hopscotch Play now works on tablets! Whether you’re playing alongside a client in the office or connecting in a 2-Player session remotely, tablets give you more flexibility to bring fun and engaging activities to your sessions. Below are some helpful tips to make sure your experience is smooth and frustration-free.
1. Always Refresh Your Browser first
Whether you're in your office or using 2-Player, the very first thing to do when logging into Hopscotch Play is refresh your browser. This makes sure you're running the latest version of Hopscotch Play. If in 2-Player, both provider and client should refresh their browser at least twice to make sure everything updates.
Refreshing on iPad (Safari)
Refreshing on Chrome (Android)
2. Be Mindful When Minimizing Your Browser During 2-Player
When you're in a 2-Player session, minimizing your browser or switching between tabs will pause the session for both you and your client. If you're in a telehealth session, this can happen if you or your client clicks away from the Hopscotch Play window or tab to return to their video conferencing window or tab.
Some video platforms, like Zoom, have a pop-out video window. This lets you keep your client visible while you stay inside the Hopscotch Play browser window.
However, some browser-based platforms, like Simple Practice, don’t offer a pop-out option on tablets. If you (or your client) are using one of these platforms along with Hopscotch Play on a tablet, we recommend using split screen mode to keep from having to switch back and forth between browser tabs.
How to Use Split Screen on Your Tablet
Split screen mode allows you to run Hopscotch Play and your video conferencing platform side-by-side in separate browsers, so you and your client can see each other while you play. This is an ideal option for browser-based video platforms that do not offer a minimized video pop-out.
Using Split Screen on iPad (Safari browser)
- Open Safari.
- Access your telehealth session in the browser.
- Tap the Multitasking button (three horizontal dots) at the top of the screen.
- Tap Split View.
- Tap the Safari icon in the Dock or on your Home Screen to open a side-by-side browser window.
- Access Hopscotch Play in the new window.
Find more tips here.
Using Split Screen on Android (Chrome Browser)
- Open Chrome.
- Access your telehealth session in the browser.
- Tap the three vertical dots button to the right of the address bar.
- Tap New Window to open a side-by-side browser window.
- Access Hopscotch Play in the new window.
3. Experiencing Issues? We Can Help!
If you’re still running into problems, don’t worry! You can reach out to us easily:
- Tap the Help icon in the bottom right corner of any screen on Hopscotch Play.
- Submit a ticket letting us know what’s going on.
- Screenshots are super helpful! By pressing the camera icon on the support ticket, you can take a picture of what you’re seeing and send it along with your message so we can troubleshoot faster.
Tips for a Smooth Experience
Hopscotch Play now works on tablets! Whether you’re playing alongside a client in the office or connecting in a 2-Player session remotely, tablets give you more flexibility to bring fun and engaging activities to your sessions. Below are some helpful tips to make sure your experience is smooth and frustration-free.
1. Always Refresh Your Browser first
Whether you're in your office or using 2-Player, the very first thing to do when logging into Hopscotch Play is refresh your browser. This makes sure you're running the latest version of Hopscotch Play. If in 2-Player, both provider and client should refresh their browser at least twice to make sure everything updates.
Refreshing on iPad (Safari)
Refreshing on Chrome (Android)
When you're in a 2-Player session, minimizing your browser or switching between tabs will pause the session for both you and your client. If you're in a telehealth session, this can happen if you or your client clicks away from the Hopscotch Play window or tab to return to their video conferencing window or tab.
Some video platforms, like Zoom, have a pop-out video window. This lets you keep your client visible while you stay inside the Hopscotch Play browser window.
However, some browser-based platforms, like Simple Practice, don’t offer a pop-out option on tablets. If you (or your client) are using one of these platforms along with Hopscotch Play on a tablet, we recommend using split screen mode to keep from having to switch back and forth between browser tabs.
Find more tips here.
If you’re still running into problems, don’t worry! You can reach out to us easily: